Refund policy
Return and Refund Policy
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. Sale items, items on layaway, special orders or custom designs, and rings that have been sized differently than our stock size, and consignment items are not eligible for return. You may request an exchange on rings that have been sized with prior authorization.
To start a return, you can contact us at kat@samifinejewelry.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any question at kat@samifinejewelry.com.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. Sale items, items on layaway, special orders or custom designs, and rings that have been sized differently than our stock size, and consignment items are not eligible for return. You may request an exchange on rings that have been sized with prior authorization.
To start a return, you can contact us at kat@samifinejewelry.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any question at kat@samifinejewelry.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), certain loose gemstones that were requested especially for you or anything that had been modified (engravings, rings that have been sized or ordered in a special size other than 7, bracelets with added/shortened length, etc.). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), certain loose gemstones that were requested especially for you or anything that had been modified (engravings, rings that have been sized or ordered in a special size other than 7, bracelets with added/shortened length, etc.). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please call or email ahead if you have questions about an exchange, item availability, or finding your ring size.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please call or email ahead if you have questions about an exchange, item availability, or finding your ring size.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
